Book Ends London (“we,” “our,” or “us”) is dedicated to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our financial services. We are committed to ensuring that your personal data is handled with care and in accordance with applicable data protection laws.
We collect various types of information to provide and improve our services:
Identity Information: Name, email address, telephone number, and address.
Contact Information: Communication details such as email and phone number.
Payment Information: Financial details required to process payments, such as credit card numbers or bank account information.
Transaction Information: Details of transactions you carry out through our services, including amounts, dates, and parties involved.
Account Information: Data related to your financial accounts and services you use.
Technical Information: IP address, browser type, operating system, and other technical details about your device.
Usage Information: Details about your use of our website and services, including access times, pages viewed, and interactions with our services.
Preferences: Your preferences in receiving marketing communications from us and your communication preferences.
Feedback and Surveys: Responses to surveys and feedback you provide.
Integration Data: Information from third parties if you integrate our services with other platforms, such as social media networks or payment processors.
We collect information through various methods, including:
Direct Interactions: When you provide information directly to us by filling out forms, contacting us, or using our services.
Automated Technologies: As you interact with our website and services, we automatically collect technical data using cookies, server logs, and other similar technologies.
Third-Party Sources: Information we receive from third parties, such as business partners, sub-contractors, analytics providers, and social media platforms.
We use the information we collect for the following purposes:
Service Delivery and Management
1) To provide, operate, and maintain our financial services.
2) To manage your account and transactions.
3) To process payments and conduct billing activities.
Communication
1) To communicate with you regarding your account and services.
2) To notify you about changes to our services, policies, or terms.
3) To respond to your inquiries, requests, or feedback.
Personalisation and Improvement
1)To personalise your experience with our services.
2) To understand how you use our services and improve them based on user behavior and feedback.
3) To develop new services and features.
Security and Fraud Prevention
1) To protect our services and your information from fraudulent activities.
2) To detect, prevent, and address security incidents and illegal activities.
Legal Compliance
1) To comply with legal obligations and regulatory requirements.
2) To enforce our terms, conditions, and policies.
Marketing and Promotional Activities
1) To send you marketing communications about our services, offers, and promotions.
2) To conduct surveys and obtain feedback to enhance our services.
We may share your information with third parties in the following circumstances:
1) With Your Consent
We may share your information for any purpose with your explicit consent.
2) Service Providers
We may disclose your information to third-party vendors, service providers, contractors, or agents who perform services on our behalf. These third parties are required to protect your information and use it only for the purposes for which it was disclosed.
3) Business Transfers
If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4) Legal Obligations
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
5) Protection of Rights
We may disclose your information to protect the rights, property, or safety of BookEnds London, our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
We use a variety of security measures to protect your information from unauthorized access, use, or disclosure. These measures include:
Technical Safeguards: Encryption, firewalls, and secure socket layer (SSL) technology to protect data transmitted over the internet.
Administrative Safeguards: Access controls and training for employees to ensure they understand and adhere to our data protection policies.
Physical Safeguards: Secure facilities and equipment to protect against physical threats to data security.
Despite our efforts, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee complete security.
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
1) Access: The right to request access to the personal data we hold about you.
2) Rectification: The right to request correction of any inaccurate or incomplete personal data.
3) Erasure: The right to request the deletion of your personal data under certain circumstances.
4) Restriction of Processing : The right to request a restriction of processing your personal data under certain conditions.
5) Data Portability : The right to request the transfer of your personal data to another party.
6) Object to Processing : The right to object to the processing of your personal data under certain circumstances, including for direct marketing purposes.
7) Withdraw Consent : The right to withdraw consent to the processing of your personal data at any time, where we are relying on your consent as the legal basis for processing.
If you wish to exercise any of these rights, please contact us using the contact information provided below.
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy and to fulfill our legal obligations. When we no longer need to process your personal data, we will delete or anonymize it, or if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
Our website may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party websites or services. We are not responsible for the privacy practices or the content of those third parties. We encourage you to read the privacy policies of any third-party websites or services you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.
If you have any questions or concerns about this privacy policy or our data protection practices, please contact us. We are committed to addressing your questions and concerns and providing you with the necessary information to understand and exercise your privacy rights.
